What is this position about?
We are seeking highly skilled senior-level technicians with 5-10 years of experience in advanced troubleshooting of custom application software, along with excellent communication skills. Knowledge of healthcare-related processes or IT is a plus.
Dolbey Systems, Inc. develops, implements, and supports Medical Coding (CAC) and Clinical Documentation Integrity (CDI) systems for hospitals from our home office located in the Greater Cleveland (OH) area. Not sure what medical coding or clinical documentation improvement is but you have strong analytical and problem-solving skills in the IT field? That’s fine, read on!
Our software solution is developed in-house, so you may not be familiar with every detail right awayโand that’s perfectly okay! Weโll provide all the training you need. In the meantime, youโll have the opportunity to work with many exciting technologies that you might already be familiar with.
Base Qualifications
- Strong passion for technology and computer science across all domains.
- Skilled in professional communication, conflict resolution, and motivating teams, while leveraging leadership capabilities.
- Proficient in assessing hardware, network, and software system requirements to develop tailored solutions and recommendations for various tasks.
- Analyze and troubleshoot reported issues efficiently.
- Serve as a mentor and escalation point for first-level support staff.
- Test newly proposed software solutions for client implementation.
- Demonstrate a keen sense of triage and urgency, managing time-sensitive tasks related to system implementation, upgrades, and updates
- Lead internal and client-facing projects focused on tracking and implementing software updates.
- Strong documentation skills, including creating and reviewing internal documentation for accuracy and completeness.
- Familiarity with maintaining and updating 3rd party applications to align with our software specifications, including message queue and database, MSSQL and No-SQL, applications.
- Residents of the Contiguous United States only.
Nice skills to have
- We use MongoDB to provide scalable storage for big data.
- We use message queuing in our applications, specifically RabbitMQ.
- While our solutions are typically deployed on-site within our clients’ infrastructure, which they manage, it is valuable to understand the technologies and terminology they use during discussions.
- Have you ever found yourself repeatedly performing a task and thought, “I need to script this and automate it”? We utilize PowerShell and various scripting languages, such as Bash, JavaScript, and Python, to automate tasks like backups and other solutions based on the environment.
- Experience working with healthcare clients and systems is highly valued. A background in Health Information Management, Medical Coding, or Clinical Documentation Improvement is a significant plus.
Day to Day
- Consistently follow up on tasks and manage escalation items.
- Promptly respond to alert notifications from client systems.
- Address client requests through email, phone, or management channels.
- Work Schedule: Monday through Friday 8am-5pm EST. We also have an after-hours call rotation shared among technical staff that averages 2-4 calls per month.
Benefits
- PTO
- Holidays
- Medical/Dental/Vision/HSA
- Life Insurance/Short Term Disability
- 401(K)
- Flex Schedule
Dolbey provides competitive bonuses and generous benefits, with an average team member tenure of 8 years. Our team is composed of exceptionally talented, passionate, and dedicated individuals who thrive on the challenge of developing world-class software to compete successfully with established leaders in the medical coding industry. For eight consecutive years we have proudly earned the Healthcare IT Award for #1 in customer service.
If this sounds like the opportunity you have been waiting for, apply now!
