The support is excellent. If Dolbey can't handle something, they get somebody else. We do have executive involvement. Dolbey goes out of their way to help us meet our needs. Our hospital is very custom oriented for certain things. We have older systems that we have to work with, and Dolbey goes out of their way to help us solve problems. Dolbey is always striving to improve everything. They just came up with something recently that was a showstopper for us. They were able to test it on their side, and it works fine. It is great.

The vendor will listen to our ideas. Many of our requests have been put in future upgrades. Dolbey's software is very easy to customize and work with. We have hiccups with technology, but Dolbey is always so diligent to work and resolve any workflow issues we have to get us back up and running. They pinpoint what the trouble is and then restore things for us. Dolbey has always been great in dealing with those things. I believe this company is going to continue to grow, listen to our needs, and meet our needs.

Our medical-record folks are really impressed by Fusion CAC. They haven't had any major complaints. Dolbey is very good at fine-tuning the system when there are problems. Dolbey works diligently until the system is doing what it is supposed to be doing. Dolbey's customer service is exemplary.

When managing coders, we need good metrics to judge their productivity and quality. Fusion CAC is very handy for us because it allows us to automate our processes. CAC tools don't usually have productivity metrics built into them, but this one does.

One of the things that people are always concerned about when moving to a new CAC product is how the work that they do on that product will affect their encoders. It is hard for vendors to give providers a good demonstration of that. Saying that the solution works and showing that it works aren't the same as providers trying out the solution in their own environments. People need to understand that one of the benefits of Fusion CAC is that it will automatically open up an encoder. Then, providers aren't just running a separate session. They are running a session within a CAC system. That is wonderful because of how integrated it makes the experience. We don't really have to do anything. The integration between our encoder and Fusion CAC is very slick and seamless.

I am in love with Dolbey's product. It is intuitive. Dolbey has streamlined our processes. We have made a lot of custom enhancements to the system so that we can do the things that we need to do. It autocodes pieces of our account. We have automated reports that go out to various departments for deficiency. The system is working well for us.

In terms of the product working as promoted, there were no surprises. In fact, the product is even a little better than what the vendor proposed. They were conservative, and we were skeptical as to whether the vendor could deliver what they said they would deliver. But they do deliver across the board. When we onboard coders, the product is easy for them. I rarely have any issues with our training. We even did an integration with our quality department, and the people picked the system up almost instantaneously.

I like the way our interface is set up to be pulled to Fusion CAC from our EMR so that we know things like patient demographics and dispositions and whether we need to make edits. Maybe a case manager contacts us and says that originally a patient was going home, but now they are now going to a skilled facility. That change is made using a dropdown. We select what we need, and making a change is as easy as highlighting, launching our encoder, and running our coding pathway. I like the fact that on our code summary tab, we can rearrange codes without having to relaunch our encoder.

Fusion CAC is great when it comes to the ease and simplicity of the screen. I have seen some systems that are very overwhelming. They aren't user friendly, and we have to dig for what we are looking for. With Fusion CAC, everything is right at our fingertips. In great detail, Dolbey went over where information could be found. When it comes to us tuning codes, or if we are picking something up that maybe wasn't suggested by the software, it is easy to highlight and launch our encoder and plug that code in. The code automatically attaches to the document.

I have had organizations inquire about Fusion CAC and come to see it. I tell them I don't ever want to lose Fusion CAC. I tell them about how well it has worked for us. I tell them about how using the product is a lot quicker for all of our coders. Knowing what Dolbey offers and hearing what other organizations' processes are now, I know that their minds are going to be completely blown when they go live with the system. Fusion CAC is going to assist coders with reports and chart assignments. There are things other organizations do manually where their coders have to select charts each day and code based on those charts. With Fusion CAC, the organization can set parameters. So with coder A, certain charts fall in their queue, and with coder B, certain charts fall in their queue. I have shared that information and have showed organizations how to tune code suggestions. I think that a group I shared Fusion CAC with was impressed enough with what they saw that they decided to pursue it for their facility.

Since we have gone live, there have been a lot of improvements to the system. Dolbey is great at taking suggestions from clients and improving the system. And they have made a lot of strides in improving the reporting functionality. For the account search feature, Dolbey has made it so we can automate more of the reports. We build a report, and it is automatically emailed to us however often we want. The vendor has also added quite a few other reports based on requirements that different clients ask for. Those also can be automated and emailed periodically, and that is nice.

I have not had any issues. Dolbey has been able to do anything they said they would. Fusion CAC works great, I like that I can put my own spin on things and that everything doesn't have to be done by Dolbey. They give advice and guidance as needed, and I know that anytime issues come up, they will get it into the next version and push it out as soon as possible. Dolbey will stay in contact to see whether any help is needed during testing.

Healthcare is always changing, so our focus may need to change in different areas. Dolbey has been so easy to work with. If we need to monitor something, we ask them to build us a report, and they help us build our own reports. Dolbey will also build a standard report if other customers could use it as well, and they go ahead and release it out to everyone. Medicine changes every year, and Dolbey has been great to keep up with all of this.

If we could give Dolbey an even higher score, we would. We hold all of our vendors to the same level of accountability, and that is probably hard for the vendors. Once someone has a vendor like Dolbey, it is hard to accept anything else. From a project-deliverable perspective, Dolbey is spot on. They hit their deadlines. For the initial implementation and subsequent upgrades, I don't remember Dolbey ever missing a deadline. That doesn't happen. In fact, Dolbey is usually ahead of schedule.

Fusion CAC is an excellent product. It gave us a very quick return on our investment. When we originally put the solution in, we saw an immediate drop in our own build and immediate increases in our case-mix index and overall coding quality. I always tell people that this product will make them look good because it will help them so much in their day-to-day work. It helps us with things that are uncoded. If those things go down, Then our case-mix index will go up. All of our financial people are concerned about that. The solution also helps us with our risk-adjustment-factor scores and Hierarchical Condition Category captures. It also helps us with our carbon copy and blind carbon copy captures. Other vendors' solutions don't do those things.

Fusion CAC is easy to use and easy to train others on. I am able to drive the product myself. It is a great solution for a small facility like ours. I would go as far as to say that Fusion CAC has increased our internal staff's productivity.

Dolbey goes out of their way to make sure we get our money's worth. Dolbey tells us that they don't want us to pay for something unnecessarily. They are very conscious of cost. Dolbey is great. I can't say enough good things about them.

The solution's implementation can be done in a few months, and a lot of the implementation is done by Dolbey. Providers have to map their documents over to the solution, but that only causes a short disruption to their workflows. From there, the solution will only be an enhancement to their workflows.

I was really impressed with Dolbey's go-live and build processes. Their team was extremely responsive. They specifically listened to what our needs were on the CDI side, and they worked hard to make those things happen. We never felt like we were being blown off or ignored. We felt like the vendor considered everything, and they did as much as they could to get the product to work in the easiest and best way for our team.

When we did our last upgrade, we had to basically retrain all of the coders. Dolbey set up so many sessions to make sure that everybody had a chance to come in and wasn't put out of his or her way to come in and learn new things. Dolbey had workbooks, and they customized their help documentation to our hospital specifically so that we wouldn't see a screen from another health system, and that was good.